Custom AI for your helpdesk — on your servers, under your control. Automate classification and routing without exporting ticket data.
Full On-Prem: train and run entirely on your infrastructure. Start with Free Cloud Trial to evaluate.
Purpose-built models for your helpdesk, deployed via Docker on your servers. Connects to Zammad, OTOBO, Znuny, and other ticket systems.
Full On-Prem trains locally — nothing leaves, not even setup data. Inference always runs on your servers.
AI handles repetitive classification and enrichment so agents spend time on cases that actually need a human.
Full On-Prem trains and runs on your GPU — air-gap capable. Nothing leaves your infrastructure, not even setup data.
Configuration for subscriptions and model delivery on your side
New tickets arrive for AI processing
Local training and inference on your GPU — air-gap capable
Classification, priority, and fields updated automatically
No ticket data leaves your network. Full On-Prem trains entirely on-prem — nothing leaves, not even setup data. Inference always runs on your infrastructure.
Classification, prioritization, tagging, and more — each delivered as a custom on-prem model integrated with your ticket system.
Classify routing target, priority, and other single-select fields — trained on your metadata with on-prem connector writeback.
Short, consistent ticket summaries for agents — as an on-prem model in your ticket system.
Coming soon: internal chatbots and answer drafts — labeled clearly until they ship.
OTAI is not a generic AI service. Every feature is designed around data ownership, on-premise operation, and zero dependency on external infrastructure.
Full On-Prem: nothing leaves your network — not even setup data. Ticket content never leaves your servers.
Train and run on your own GPU for maximum sovereignty. Evaluate first with Free Cloud Trial.
Automatically classify routing targets, priority, and other single-select ticket fields — using your helpdesk structure.
Generate concise ticket summaries on your infrastructure so agents see the point of a case without reading every reply.
Your trained model runs inside your infrastructure via Docker. Zero external calls at inference time.
Complete logging, confidence scores, and access control for compliance and security teams.
Full On-Prem trains and runs entirely on your infrastructure — no cloud in production. You own the AI; ticket data never leaves your network.
Full On-Prem trains on-prem — your ticket content never leaves your network.
Train and run on your own GPU. Full On-Prem does not use a hosted training or inference path.
All inference happens inside your network. Customer data stays within your jurisdiction, meeting the strictest privacy regulations.
Full On-Prem works in completely isolated environments. Once deployed, inference needs no internet access.
Full On-Prem — No Cloud
Free Cloud Trial to evaluate. Full On-Prem: from ~€500 / month (software, agent-based), on request — quote depends on agents + pack (Entry / Standard / Premium). GPU ≥24 GB: bring your own or optional appliance.
Evaluate & test
On request · agent-based software
We provide direct technical support for Open Ticket AI. For integration, customization, and implementation services, our certified partner network has you covered.
Direct access to the OTAI engineering team for product support, troubleshooting, updates, and technical guidance.
All implementation and customization services are delivered by our certified partner network — experts trained on our platform.
Connect with Zammad, OTOBO, Jira Service Mgmt, and more
Taxonomy design and automation configuration
Team enablement and hands-on workshops
No ticket data leaves your server. Full On-Prem on your GPU. No vendor lock-in on your data. Start with Free Cloud Trial, our docs, or pick your helpdesk integration.
